shipping policy

This document sets out the shipping policy that applies to customers that make a purchase at
www.oheney.co.uk. If you have any questions, please contact our customer service team at sales@oheney.co.uk.

Shipping Options & Delivery Costs

We offer the following shipping options – 

  • Free UK shipping
  • International shipping

Order Processing Time

All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all
orders placed after will be dispatched the next day. All orders placed during the weekend or on
a public holiday will be sent on Monday or on the next business day.

Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order.
We are sorry, but we do not ship to P.O. boxes.

International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible
for paying those fees. We recommend that you check with your local customs office before
placing an order on our website, as these fees can sometimes be significant and we are unable
to calculate these for you.

Returns, Refunds, and Exchanges
Due to the nature of our product, we are unable to accept returns unless damaged during shipping.